As a restaurateur (and on occasion a customer), I take issue and offense with the waitress complaining about the complainer.
Above all, the restaurant business is a service business. The saying,
”The customer is always right,” is true. Pleasing customers is the bottom line to our business and to the server`s tip.
The mark of a professional–a proud and skilled server–is to successfully take on the challenge of pleasing a customer who appears never to be pleased.
A customer who complains is really performing a service to the restaurant and should be thanked rather than maligned. Complaints offer the opportunity to rectify a mistake, and, it is hoped, give the customer reason to return.
I suggest that the server who is offended by the complaining customer give the table and thus the tip to another server and reconsider her choice of profession.
