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Which airlines have the happiest fliers? According to the U.S. Department of Transportation’s Air Travel Consumer Report, this is how the 10 major U.S. carriers rated in August 1997, with complaints per 100,000 passengers (rankings in August 1996 in parentheses): %% %%
%% 1. Southwest (1) 0.19
2. Alaska (3) 0.47
3. Delta (5) 0.52
4. TWA (10) 0.66
5. United (4) 0.70
6. Continental (2) 0.72
7. US Airways (6-T) 0.78
8. American (8) 0.96
9. America West (9) 1.08
10. Northwest (6-T) 1.43
%% Note: Overall, the rate of complaints increased from 0.72 to 0.75, with Northwest showing the biggest increase and TWA showing the biggest improvement.
