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How the 10 major U.S. airlines ranked in the 8th annual “quality index” (based on punctuality, fares, mishandled baggage and 16 other factors), conducted by Wichita State University and the University of Nebraska at Omaha:
1. Southwest
2. Alaska
3. Continental
4. American
5. United
6. Delta
7. Northwest
8. America West
9. TWA
10. US Airways
Note: This is the 3rd straight year Southwest finished highest.
