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Chicago Tribune
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Recently, in order to obtain Irish citizenship, I had occasion to request numerous birth, marriage and death certificates from the office of David Orr, Cook County clerk.

I want to commend Mr. Orr for running an efficient, expeditious and solid operation. I called in on a voice-mail option system that I could follow, received a live call back within a half hour and received my certificates, properly authenticated, in about a week at a reasonable cost.

Encounters with bureaucracies can be miserable, but this encounter was terrific. The citizens of your county are well served by Mr. Orr’s office.