It’s important to direct your compliments, complaints and claims to the right people. Here are the customer service phone numbers for the top 10 airlines. Don’t be surprised if you have trouble getting through on some of these numbers. We made several calls to the US Airways number, only to hear a recording that “all circuits are busy now. Please try your call later.” Repeated calls to Alaska Airlines’ number went unanswered or yielded busy signals. And if your call is picked up, you may be on hold indefinitely, as we were when we called Continental. So we’ve included mailing addresses as well.
Alaska Airlines: 206-431-7286
Consumer Affairs, P.O. Box 68900, Seattle, WA 98168
America West: 800-363-2542
Customer Assistance, 4000 E. Skyharbor Blvd., Phoenix, AZ 85035
American: 817-967-2000
Customer Relations, P.O. Box 619612 MD 2400, DFW Airport, TX 75261-9612
Continental: 800-932-2732
Customer Care, 3663 N. Sam Houston Parkway, Suite 500, Houston, TX 77032
Delta: 404-715-1450
Customer Care, P.O. Box 20980, Atlanta, GA 30320
Northwest: 612-726-2046
Customer Relations, 5101 Northwest Drive M/S C6590, St. Paul, MN 55111
Southwest: 214-792-4223
Customer Relations, P.O. Box 3647, Dallas, TX 75235-1647
TWA: 314-589-3600
1415 Olive St., St. Louis, MO 63103
United: 847-700-6796
Customer Relations — WHQPW, P.O. Box 66100, Chicago, IL 60666
US Airways: 336-661-0061
Consumer Affairs, P.O. Box 1501, Winston-Salem, NC 27102
