Getting your Trinity Audio player ready...
Travelers who pay a high price for a night’s sleep have a lot of complaints that they don’t mind sharing with hotels.
The most frequent complaint is “wrong room, wrong size bed, wrong view,” according to Starwood Hotels’ chief executive Barry Sternlicht.
Rounding out the list of big beefs include unclean rooms, bad beds, missing a wake-up call, missing bathroom amenities, slow room service, uncontrollable noise, billing errors, slow check-in and rooms not being ready.
