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Northwest Airlines botched baggage handling more than every other major airline except American Eagle last year. In 2002, Northwest had 4.52 reports of lost, damaged, delayed or stolen bags per 1,000 domestic passengers, according to the U.S. Department of Transportation. American Eagle mishandled nearly 10 of every 1,000 bags. The average number of baggage complaints for the 10 largest U.S. airlines was 3.84 per 1,000. Alaska Airlines, with 2.63 complaints per 1,000, had the best record. Northwest cited the luggage system at its new terminal in Detroit, which opened last February. The airline operates more than 500 flights a day from Detroit, its largest hub.
