Congratulations on your excellent special report on United Airlines.
I am a United Airlines frequent flier, who feels a vested interest in how the airline works, what brought it to where it is today and what its future will be.
I hope your clear reporting will not only be informative but also will promote clear thinking as the airline sorts out its future.
I was impressed by the number and quality of your interviews and the data you gathered.
That was a very large task to undertake.
You told the stories well. Your vignettes of the dramatic interpersonal events were fascinating in themselves and did a penetrating job of presenting the larger issues faced by the airline.
Well done.
(And I hope you will have some follow-up reports on how United develops from here.)
