You complain about how difficult a call to customer service can become when it is time to say goodbye (“Hello–and goodbye,” Editorial, May 28).
My question is this:
How did you last long enough to reach the “goodbye” stage?
My blood begins to boil directly after the “hello” stage.
After listening to a three-minute list of options, none of which includes my problem, the machine has the gall to repeat the same list.
Feeling there is no other way out, I choose a number that sounds close, only to get another list of options.
There have been occasions when, in a trusting mood, I innocently continued to choose a number only to get another satanic list of options.
I have been known to lose all control and yell at the machine to connect me to a human being.
I swear I can hear the machine laughing at my outburst.
