Getting your Trinity Audio player ready...
Lexus retains the highest percentage of new-car owners, according to the J.D. Power and Associates 2005 Customer Retention Study. Results are based on responses from more than 177,000 new-vehicle buyers and lessees. Here’s how they all stacked up:
%% Lexus 63.0% %%
%% Toyota 62.6%
Honda 59.9%
Chevrolet 57.3%
Hyundai 56.3%
Ford 54%
Cadillac 53%
Mercedes-Benz 52.6%
Subaru 51.4%
BMW 50%
Industry avg 49.6%
Hummer 48.6%
Nissan 48.5%
GMC 46.1%
Kia 46.1%
Acura 45.7%
Dodge 44.7%
Porsche 44.4%
Saturn 42.7%
Chrysler 42.5%
Buick 41.8%
Mini 40.4%
Jeep 39.3%
Audi 38.1%
Land Rover 37.9%
Jaguar 37.1%
Volvo 36.9%
Lincoln 35.7%
Mercury 35.1%
Infiniti 31%
Saab 29.6%
Volkswagen 29.3%
Suzuki 28.6%
Pontiac 28.2%
Mitsubishi 25.2%
Mazda 23.4%
Isuzu 4.2%
%%
