Christopher Elliott

After the COVID-19 outbreak, Noemi Freeman has to cancel her trip to Greece. Does this mean she loses the $592 she paid for her hotel?

May 20, 2021 at 5:51 p.m.

Q: I booked a room at the Hotel Tzekos Villas in Santorini, Greece, last year through Hotels.com. The reservation was nonrefundable. Due to the virus, we were unable to leave...

Travel Troubleshooter: TAP Air Portugal rescheduled my flight — can I get a refund?

April 22, 2021 at 7:00 p.m.

Q: In August 2019, I booked two roundtrip tickets to Lisbon on TAP Air Portugal, using Flight Network, an online travel agency. In March 2020, two months before my scheduled...

Travel Troubleshooter: Please help me get a $1,443 refund from Pacific Holidays

April 15, 2021 at 3:04 p.m.

Q: In 2019, I booked a tour of the Baltics through Pacific Holidays, a tour operator. Pacific Holidays canceled the trip because of COVID-19 in March 2020. In July, a...

Passengers sit on a mostly empty United Airlines flight after departing George Bush Intercontinental Airport.

Overseas adventure rebooked for 2021, but we don’t want to go. Travel Troubleshooter investigates.

December 10, 2020 at 5:57 p.m.

When Bruce Shickmanter's tour of Greece and Turkey is canceled during the pandemic, his tour operator simply reschedules him for 2021. But what if he doesn't want to go? What...

United Airlines airplane takes off over a plane on the runway at San Francisco International Airport in San Francisco.

United Airlines charged an extra $386 for a Thanksgiving flight. Travel Troubleshooter investigates.

December 3, 2020 at 8:45 p.m.

When United Airlines erroneously marks Catherine O'Connor as a "no show" on her Thanksgiving flight, she has to pay for a new one-way ticket home. Does United owe her a...

Travelers walk toward terminals at San Francisco International Airport during the coronavirus outbreak in San Francisco, Tuesday, Nov. 24, 2020. (AP Photo/Jeff Chiu)

A visa problem on American Airlines. Who should pay? Travel Troubleshooter investigates.

December 3, 2020 at 8:46 p.m.

Rodolfo Soca books a flight to China to take advantage of its visa-free policy. But his airline has other plans. Who messed up -- and who should have to pay...

Airbnb cut and VRBO offer "flexible cancellation policies."

Double booked on Airbnb — can I get a refund? Travel Troubleshooter investigates.

November 19, 2020 at 2:54 p.m.

When Lisa Huynh accidentally double-books herself at an Airbnb, she tries to cancel one of the stays. But Airbnb insists that she keep her reservation, even though she can't be...

FILE - In this file photo dated Aug. 21, 2019, a KLM passenger plane approaches for landing at Lisbon airport. The Dutch government is widely expected to announce an aid package in the coming days for Air France's Dutch partner carrier, KLM, after the French government on Friday April 24, 2020, announced a 7-billion-euro (dollars 7.6-billion US) aid package to rescue Air France, whose planes have been largely grounded by virus lockdowns around the world.(AP Photo/Armando Franca, FILE)

TAP Air Portugal promised a refund — why won’t Orbitz help? Travel Troubleshooter investigates.

November 12, 2020 at 7:52 p.m.

After TAP Air Portugal cancels Alexandra Rose's flights from Washington to Italy, the airline promises her a refund. Then it stalls. Why won't her online agency help her get the...

Airbnb kicked me off the site, and it won’t tell me why! Travel Troubleshooter investigates.

November 5, 2020 at 6:35 p.m.

Mark Donohue can't use his Airbnb account anymore. But the company won't tell him why he's been kicked off the site. Q: Airbnb kicked me off the site, and it...

WAIT FOR A SPORTING EVENTS | <a href="https://www.theactivetimes.com/extreme-weather-pro-sports-athletes"target="_blank">Pro athletes have endured a lot</a> for the sake of the game, however this global health pandemic has upended the spring and summer sporting season. Currently, Major League Baseball has not announced a ticket refund policy, and the league intends to play as many games as possible when the season begins. The NHL and NBA have both been similarly mum on refund policies as they navigate the possibility of a season with empty stands and stadiums.

My Vrbo rental is canceled—but where’s my refund? Travel Troubleshooter investigates

November 5, 2020 at 6:36 p.m.

When a homeowner cancels his rental booking in Paris, Gerard Frank Sollman expects a full refund. So why is he coming up $198 short? If your Vrbo rental is canceled,...

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