Christopher Elliott

When someone steals 50,000 American Airlines miles from Gail Louis, she finds herself caught in the middle of a paperwork squabble. Can she ever get her points back? Q: Someone...

When Red Roof Inn charges Mindy Haggerty a cleaning fee for smoking in her room, she refuses to pay. Why? She doesn't smoke. Can she find justice? Q: My husband...

Airbnb closed Laurel Moad's account without explanation. Is there a way to get back into the company's good graces or is she off the platform for good? Q: I tried...

Earthquakes are swarming the southwest corner of Puerto Rico -- exactly where Nick Hinrichs is scheduled to vacation. He wants to cancel his vacation, but his resort won't give him...

When James Talbot tries to make a hotel reservation through the Orbitz app, the booking doesn't go through. But then, he gets a confirmation for two reservations. Should Orbitz offer...

Adam Gonia and his wife check into -- and out of -- a vacation rental they feel is dangerous. But Airbnb won't refund their money. Do they have a case?...

After Singapore Airlines airline cancels her flight, Kit San Sin and her husband are due a refund. But the airline won't pay up, despite assurances. Where's her Singapore Airlines refund?...

British Airways says Ross Smith and his family were no-shows for their flights from Los Angeles to London. Now they're stuck with an $8,500 bill for their return tickets. Is...

Southwest Airlines canceled my flight from Baltimore to Las Vegas in April. I was supposed to be there for a convention. The airline offered me a voucher, but I'm not...