Help! My vacation package is missing a hotel
After her hotel closes for renovations, Amber Sharma's vacation package seems to fall apart. Now the online agency she booked it through won't help her fix it. Q: I recently...
All Stories
They didn’t cancel my Air Canada ticket — now what?
When Chad Cleven cancels his Air Canada ticket, he expects a refund in a few weeks. But it never comes. Now the airline wants to keep his money. What's going...
They didn’t cancel my Air Canada ticket — now what?
When Chad Cleven cancels his Air Canada ticket, he expects a refund in a few weeks. But it never comes. Now the airline wants to keep his money. What's going...
Billed by American Airlines — and then billed again
Russell Higley is promised a refund after his flight is canceled. But now his airline is trying to bill him twice for a flight he never took. What's the problem?...
Billed by American Airlines — and then billed again
Russell Higley is promised a refund after his flight is canceled. But now his airline is trying to bill him twice for a flight he never took. What's the problem?...
Airline cancels route — but what about my credits?
Nancy Palmer cancels her flight from Seattle to Baltimore. Then her airline stops flying from Seattle to Baltimore. So what happens with the ticket credit she was offered? Is her...
Airline cancels route — but what about my credits?
Nancy Palmer cancels her flight from Seattle to Baltimore. Then her airline stops flying from Seattle to Baltimore. So what happens with the ticket credit she was offered? Is her...
A surprise $600 bill for my Mexico car rental
Arjun Aiyer receives a surprise bill for an extra $600 after renting a car in Mexico. The company alleges the vehicle was damaged while Aiyer was driving it. But where's...
A surprise $600 bill for my Mexico car rental
Arjun Aiyer receives a surprise bill for an extra $600 after renting a car in Mexico. The company alleges the vehicle was damaged while Aiyer was driving it. But where's...
We gave up our seat on Spirit but they gave us nothing
Sarah Dragswiek and her family give up their airline seat in exchange for a promise of a refund and a voucher for a new ticket. But when the airline refuses...