Editor's note: After nearly a decade of answering readers' tech questions in the "Ask Jim" column (and our questions in the office), computer whiz Jim Coates has retired. We sent...
Q. I am having real trouble with sending e-mail using Outlook Express. This error message comes up on my Windows XP Home Edition every time I try to send a...
Q. In the My Documents folder I have a file that mysteriously appeared and seems here to stay. I right-click to delete and it reads, "Cannot read to delete ...."...
Q. I am going crazy over the Adobe Flash Player and Java. My computer will not play any games or anything that requires Java or a Flash Player. I have...
Q. One persistent problem that I have is the annoying Symantec Norton Antivirus renewal pop-up. I am not sure which version it is, but it has a red background, versus...
Q. My teenager's computer with the Windows XP version of Microsoft Office has died. We purchased a new computer for her and could not find one with Windows XP, so...
Q. I upgraded my Windows PC from Apple iTunes version 4.0 to iTunes 7, and I can no longer find the music I purchased using the Apple iTunes Music Store....