‘Ask Jim’ columnist says adieu
Editor's note: After nearly a decade of answering readers' tech questions in the "Ask Jim" column (and our questions in the office), computer whiz Jim Coates has retired. We sent...
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Outlook Express won’t send pics, talks gibberish
Q. I am having real trouble with sending e-mail using Outlook Express. This error message comes up on my Windows XP Home Edition every time I try to send a...
Extra step can help get rid of pesky icons
Q. When I start my computer, the files are shown as fat icons. I would like them to open instead in list view, with each file shown by its name...
Become a magician to make file disappear
Q. In the My Documents folder I have a file that mysteriously appeared and seems here to stay. I right-click to delete and it reads, "Cannot read to delete ...."...
Video fix can be a Flash of installation
Q. I am going crazy over the Adobe Flash Player and Java. My computer will not play any games or anything that requires Java or a Flash Player. I have...
Getting rid of annoying Norton pop-ups
Q. One persistent problem that I have is the annoying Symantec Norton Antivirus renewal pop-up. I am not sure which version it is, but it has a red background, versus...
Browser can go directly to home page at Google
Q. When I select "Internet" from the Start menu, my Web browser opens up at a microsoft.com page. How can I get it to go directly to my home page...
Compatibility is just a few clicks away
Q. My teenager's computer with the Windows XP version of Microsoft Office has died. We purchased a new computer for her and could not find one with Windows XP, so...
Show iTunes where your music is hiding
Q. I upgraded my Windows PC from Apple iTunes version 4.0 to iTunes 7, and I can no longer find the music I purchased using the Apple iTunes Music Store....
Convert videos of the kids for viewing on iPod
Q. I just bought my wife a new 30 gigabyte video iPod for her birthday. We have converted all of her CDs using iTunes, and she loves it. We have...