Problem Solver: Six months later, couple still waiting for furniture
Their first set of Lane Furniture was so durable, Bev and Wayne Laechelt did not hesitate when the time came to replace it earlier this year. The couple picked out...
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Problem Solver: AT&T’s deductions didn’t add up for consumer
For several years, Carole Dearth paid the Internet and cable bills for her niece and nephews. When her sister-in-law remarried in January, the sister-in-law's new husband offered to take over...
Problem Solver: Hertz pays for windshield damaged in Germany
All Bart Yates wanted was a repair estimate from Hertz for the car he rented in Germany. The Prospect Heights resident, featured in Thursday's column, had been trying to obtain...
Problem Solver: Man gets icy reception from Chase bank
The temperatures hovered around freezing Jan. 10 when William Gruenthal visited a Chase bank in Bolingbrook. On his way back to the parking lot, Gruenthal slipped on a patch of...
Hertz’s silence on damage appraisal baffling
Somewhere on the road back to Dusseldorf, Germany, Bart Yates heard the boom. He didn't see the rock hit his windshield, but when he pulled over a short distance later,...
Problem Solver updates: Check arrives, insurance never dies
When the Problem Solver last wrote about Jon Paulsen, the Oak Park resident was worried he would never see the $2,061.66 the Cook County treasurer's office owed him. The money,...
Problem Solver: Autistic teen’s care threatened by ‘system glitch’
For Elisabeth Grzywa and her husband, it was truly a blessing when their application for home-based services was approved nine years ago by the Illinois Department of Human Services. It...
Problem Solver: Routine physical leads to insurance payment pain
Mary Klinefelter's Golden Rule Insurance Co. health plan said it would pay 100 percent of the costs associated with routine physical exams. Just to be sure, the Orland Park resident...
Problem Solver: Car warranty reimbursement guarantee proves worthless
If not for the "purchase price reimbursement guarantee," John Syverson would never have paid $1,978 for an extended service plan for his 2008 Mazda CX-9. The agreement, signed April 30,...
Problem Solver: Ex-con feels job squeeze at CTA
Derrick Smith is upfront about his criminal past. "I am a past felon" are the first five words in his email to the Problem Solver. The Chicago resident's rap sheet...