King Features

Passengers sit on a mostly empty United Airlines flight after departing George Bush Intercontinental Airport.

Overseas adventure rebooked for 2021, but we don’t want to go. Travel Troubleshooter investigates.

December 10, 2020 at 11:57 a.m.

When Bruce Shickmanter's tour of Greece and Turkey is canceled during the pandemic, his tour operator simply reschedules him for 2021. But what if he doesn't want to go? What...

United Airlines airplane takes off over a plane on the runway at San Francisco International Airport in San Francisco.

United Airlines charged an extra $386 for a Thanksgiving flight. Travel Troubleshooter investigates.

December 3, 2020 at 2:45 p.m.

When United Airlines erroneously marks Catherine O'Connor as a "no show" on her Thanksgiving flight, she has to pay for a new one-way ticket home. Does United owe her a...

Travelers walk toward terminals at San Francisco International Airport during the coronavirus outbreak in San Francisco, Tuesday, Nov. 24, 2020. (AP Photo/Jeff Chiu)

A visa problem on American Airlines. Who should pay? Travel Troubleshooter investigates.

December 3, 2020 at 2:46 p.m.

Rodolfo Soca books a flight to China to take advantage of its visa-free policy. But his airline has other plans. Who messed up -- and who should have to pay...

Airbnb cut and VRBO offer "flexible cancellation policies."

Double booked on Airbnb — can I get a refund? Travel Troubleshooter investigates.

November 19, 2020 at 8:54 a.m.

When Lisa Huynh accidentally double-books herself at an Airbnb, she tries to cancel one of the stays. But Airbnb insists that she keep her reservation, even though she can't be...

FILE - In this file photo dated Aug. 21, 2019, a KLM passenger plane approaches for landing at Lisbon airport. The Dutch government is widely expected to announce an aid package in the coming days for Air France's Dutch partner carrier, KLM, after the French government on Friday April 24, 2020, announced a 7-billion-euro (dollars 7.6-billion US) aid package to rescue Air France, whose planes have been largely grounded by virus lockdowns around the world.(AP Photo/Armando Franca, FILE)

TAP Air Portugal promised a refund — why won’t Orbitz help? Travel Troubleshooter investigates.

November 12, 2020 at 1:52 p.m.

After TAP Air Portugal cancels Alexandra Rose's flights from Washington to Italy, the airline promises her a refund. Then it stalls. Why won't her online agency help her get the...

WAIT FOR A SPORTING EVENTS | <a href="https://www.theactivetimes.com/extreme-weather-pro-sports-athletes"target="_blank">Pro athletes have endured a lot</a> for the sake of the game, however this global health pandemic has upended the spring and summer sporting season. Currently, Major League Baseball has not announced a ticket refund policy, and the league intends to play as many games as possible when the season begins. The NHL and NBA have both been similarly mum on refund policies as they navigate the possibility of a season with empty stands and stadiums.

My Vrbo rental is canceled—but where’s my refund? Travel Troubleshooter investigates

November 5, 2020 at 12:36 p.m.

When a homeowner cancels his rental booking in Paris, Gerard Frank Sollman expects a full refund. So why is he coming up $198 short? If your Vrbo rental is canceled,...

American Airlines employees in Terminal 3 at O'Hare International Airport, Thursday, Oct. 1, 2020. American Airlines and United Airlines say they will begin to furlough 32,000 employees after lawmakers and the White House failed to agree on a broad pandemic relief package that includes more federal aid for airlines. (E. Jason Wambsgans/Chicago Tribune)

Someone stole my American Airlines miles! Travel Troubleshooter investigates.

October 22, 2020 at 8:02 a.m.

When someone steals 50,000 American Airlines miles from Gail Louis, she finds herself caught in the middle of a paperwork squabble. Can she ever get her points back? Q: Someone...

Sneaking a cigarette in a non-smoking room might not seem like that bad of an offense, but it's actually a huge expense and inconvenience for the hotel. Other than being <a href="https://www.theactivetimes.com/healthy-living/cancer-causing-habits-stop-immediately">unhealthy and dangerous</a>, this habit can affect other guests from secondhand smoke. Cigarette smoke can also invade the linens and cloth of the furniture. Hotel staff have little patience for those who break this rule, so they could kick you out if they catch you, on top of assessing a cleaning fee.

Hotel charged a cleaning fee for smoking––but I don’t smoke. Travel Troubleshooter investigates.

October 22, 2020 at 8:04 a.m.

When Red Roof Inn charges Mindy Haggerty a cleaning fee for smoking in her room, she refuses to pay. Why? She doesn't smoke. Can she find justice? Q: My husband...

Airbnb closed my account. Am I locked out forever? Travel Troubleshooter investigates.

October 6, 2020 at 11:27 a.m.

Airbnb closed Laurel Moad's account without explanation. Is there a way to get back into the company's good graces or is she off the platform for good? Q: I tried...

Travel Troubleshooter ** OUTS - ELSENT, FPG - OUTS * NM, PH, VA if sourced by CT, LA or MoD **

Can I cancel my hotel because of the earthquake swarm? Travel Troubleshooter investigates.

September 29, 2020 at 3:00 p.m.

Earthquakes are swarming the southwest corner of Puerto Rico -- exactly where Nick Hinrichs is scheduled to vacation. He wants to cancel his vacation, but his resort won't give him...

Breaking News

Dennis Hastert, the disgraced former US House speaker who went to prison, dies at 84