Lori Rackl

The Park Hyatt Chicago, 800 N. Michigan Ave., is one of many hotels to temporarily close because of the coronavirus pandemic. Hyatt Hotels Corp. recently announced it would start laying off some 1,300 corporate employees in June.

Hyatt to cut 350 employees at its Chicago headquarters as part of wider layoffs prompted by the COVID-19 pandemic

May 12, 2020 at 9:19 p.m.

Hyatt Hotels Corp. will begin laying off some 1,300 of its corporate employees around the world next month, including about 350 people in Chicago. The cuts represent roughly a third...

Lake Forest's Deer Path Inn, seen here May 4, is modeled after an old English manor house. The Tudor Revival-style building dates to 1929.

Curbside sushi and daily dance breaks: How one hotel is surviving the coronavirus crisis

May 27, 2020 at 8:21 p.m.

In a typical May, the Deer Path Inn would be hosting weddings at its north suburban Lake Forest estate, putting on a lavish Mother's Day brunch buffet and posting close...

Christopher Stephens, executive director of Rosemont's Donald E. Stephens Convention Center, stands on the center's empty Hall A, May 6, 2020.

Illinois’ convention industry reopens last under Pritzker’s plan. A dark McCormick Place could mean a $923 million economic hit in the year’s second half.

May 7, 2020 at 4:39 p.m.

Before Illinoisans were working from home, before restaurants had shut down and before the stay-at-home order was in place, the coronavirus pandemic was already ravaging the state's convention business. Now...

Maria Medina cleans a guest bathroom at The St. Clair Hotel, part of Red Roof's Red Collection of properties. Red Roof, like many hotel chains, recently enhanced its hygiene protocols as a result of the coronavirus crisis.

Goodbye breakfast buffets and notepads, hello germ-zapping robots. How hotels are doubling down on hygiene — and what that means for your next stay.

May 1, 2020 at 4:24 p.m.

The coronavirus crisis has not only sent the hotel industry reeling by cratering occupancy rates. It's forcing hotels to ramp up their cleaning protocols and hygiene — things that will...

Lori Rackl

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Hyatt to cut 350 employees at its Chicago headquarters as part of wider layoffs prompted by the COVID-19 pandemic

Curbside sushi and daily dance breaks: How one hotel is surviving the coronavirus crisis

Illinois’ convention industry reopens last under Pritzker’s plan. A dark McCormick Place could mean a $923 million economic hit in the year’s second half.

Goodbye breakfast buffets and notepads, hello germ-zapping robots. How hotels are doubling down on hygiene — and what that means for your next stay.

Pay now, stay later: Hotels hit hard by coronavirus pandemic selling ‘bonds’ for future travel

How to get a refund for coronavirus-canceled travel, from hotline help to ‘the nuclear option’

‘Airlines are playing games’: The fight to get refunds for coronavirus-canceled flights

Airbnb customers vent about ‘confusing’ refund policy for travel during coronavirus: ‘It’s been a total hassle’

‘Our vacation was stolen’: VRBO guests fume over refunds on trips dashed by coronavirus

Airbnb extends guests’ refund window, helps cover hosts’ cancellation costs due to the coronavirus