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Trying to reach a person at a company or organization has become a telephone nightmare requiring immense time and patience and dollars. I wonder how much of my telephone bill goes for the holdups created by computerized answering.
Perhaps a corporate/organization study of such cost would prove enlightening and bring about much-needed resystematizing.
I have just “completed” three phone calls, which consumed 45 minutes due to “sophisticated” answering systems. In the “olden days,” they would have taken about 10 minutes at most to complete.
