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The faces of passengers at airports may not always show it, but satisfaction with airline service is on the rise, according to a new survey.
But the 2011 North American Airline Satisfaction Study by J.D. Power & Associates was not all good news for the airline industry: Passengers remain unhappy about rising airfares and fees, particularly those charged by the major carriers.
Overall satisfaction with airlines in 2011 improved to an average of 682 on a 1,000-point scale, up 10 points from 2010, according to the survey of more than 13,500 passengers who said they flew on a major North American airline between July 2010 and April 2011. Get the full story >>
