For most people, going to a used-car dealer is about as much fun as getting a tooth pulled or an IRS audit.
It`s not that all, or even most, used-car salespeople like to inflict pain, are dishonest or are only concerned about making a fast buck. But walking onto many used-car lots becomes a physical and mental obstacle course, an auto bazaar from hell.
At some dealerships, a sales representative runs to greet you before you`ve had a chance to close the door on the car in which you`ve arrived. At others, no one seems remotely interested in helping or giving you any useful information, especially once you specify your price range (unless, of course, you`re looking for a ”pre-driven” luxury car well into five figures).
That`s why many would-be buyers cheered when federal and state officials swept across Illinois to see whether dealers are complying with a common-sense federal regulation in place since 1984. It requires that a ”Buyer`s Guide”
be posted on each car, stating whether it`s covered by a warranty, the terms of the warranty and other basic information.
Fewer than half the cars inspected on 33 suburban lots and at other dealers around the state bore the guide. Last month, Chicago and federal inspectors found that 23 of 29 visited dealerships didn`t comply.
Times have been tough for car dealers in recent years, and some view such regulation as unnecessary governmental harassment and meddling. But this rule doesn`t appear to be unduly costly or burdensome.
It`s more a matter of paying attention to details and wanting to serve the customer in a straightforward, intelligent way. In other words, it`s good business to supply the information-and even more than is required, for that matter-so shoppers can make rational decisions and comparisons.
Smart used-car managers will take the time, for example, not only to post warranty information and the model year but to indicate at least the car`s price and mileage. (Price markings are required in Chicago.)
When a used-car salesperson doesn`t close a deal, many will offer this send-off: ”I hope you come back and give me a chance to earn your business.” Obeying a simple rule to post warranty information would be a good place to start.
